Are you looking for your next opportunity as an IT Support Assistant? Then look no further, come and join us at Hope House Children’s Hospices by playing a vital role in achieving ‘Our Mission’ Helping every child with a life-threatening condition live their best life.

We offer flexible hybrid working to have a real work life balance. This is a part time role working 30 hours per week on a permanent basis. Located in Oswestry, with occasional travel to Conwy and retail stores. We offer a competitive salary of £25,917 - £30,338 (FTE) per annum.

About the IT Support Assistant role:

As an IT Support Assistant, you will support the IT team by managing user accounts, equipment, licences and providing technical support to end users. Supporting with organisational projects as required. You will have strong customer service skills, flexibility, and a good working knowledge of digital workplace technologies.

This role is a development opportunity for someone with the aptitude to grow alongside the organisation’s digital technologies, offering hands-on experience and supported professional development.

Based in Oswestry, you will be flexible in your working hours and comfortable travelling between sites. The IT Support Assistant will occasionally be required to work from our Hospice in Conwy; therefore, the successful applicant must hold a full UK driving licence and have access to a vehicle.

We are looking for an IT Support Assistant who has:

• Level 4 or above (or equivalent) in an IT or numeracy related subject.
• Analytical skills and ability to research solutions or investigate incidents effectively.
• Ability to build respectful working relationships.
• Proficient in self-managing time, prioritising tasks, and fulfilling requests in a timely manner.
• Knowledge of Microsoft 365 applications and administration consoles.
• Knowledge of Power Automate and process flow automation tools.

About us:

By joining Team Hope House & Ty Gobaith, you will be helping your communities and in return for this, we make a real commitment to your career, health and wellbeing. We will support you by offering:

• Generous annual leave entitlement, starting at 34 days per annum (FTE) with service increments.
• Organisational pension scheme.
• Blue Light Card and Staff rewards programme.
• Cycle to Work Scheme.
• Wellbeing services which include staff counselling.
• Funded Medicash - Health Care Cash Plan.
• Flexible working arrangements.
• Great development opportunities.

Closing date: Tuesday 17th February 2026

Interview date: Tuesday 24th February 2026

If you think you have what it takes to be our IT Support Assistant and help us deliver our mission, then please click ‘apply’ now! We are welcoming informal discussions with our IT Manager, Adam Edwards, contact us on 01691 679679. We’d love to hear from you!

The successful applicant will be required to obtain an enhanced disclosure from the Disclosure and Barring Service (paid for by Hope House).

Hope House and Ty Gobaith Children’s Hospices are committed to equality of opportunity and meeting the needs of children, young people and families. The care we provide and the environment we create to deliver care reflects our ongoing commitment to respecting the diversity of the communities we serve, and the individual physical, spiritual and emotional needs of each person and their loved ones.